Refund policy

Custom banners, changes and cancellations

Each banner is made to your approved design. Contact sales@sitto.com or 248-399-0111 with your order number as soon as you need help.

Before printing begins

You may request a change or cancellation before printing starts. We will check production status and confirm what is possible. An order cancelled before printing begins will be refunded. A change to size, material or quantity may change the price; we will confirm it with you first. Do not assume an order is cancelled until we confirm its status.

After printing begins

Personalized banners cannot be returned or exchanged for a change of mind once printed. Please check spelling, dates, image crop, size, orientation and material in your proof. Customer-approved spelling, layout or image-quality choices are not automatically eligible for a free reprint. This does not limit remedies for a defective, damaged or incorrectly supplied product.

Damage, defects or an incorrect banner

Inspect your banner when it arrives and contact us promptly, preferably within 30 days of delivery, with your order number and photos of the banner, packaging and shipping label. Keep the packaging while we review the issue. We will compare the result with the approved artwork and arrange an appropriate replacement or refund for a confirmed production error, damage or incorrect item. Screen colors may differ from printed vinyl; contact us if you believe there is a material print defect.

Return instructions and refunds

Contact us before mailing a banner back. If a return is needed, we will provide the correct address, instructions and any applicable return label. Do not send it to the printer without our instructions. Approved refunds go to the original payment method within 10 business days, or sooner where required by law; your bank may take additional time to post the credit.

For shipping delays, see our shipping policy. Nothing in this policy removes rights or remedies provided by applicable law.