Shipping policy

Banner production and delivery

You order from Banners America. Our team reviews your artwork, then our production partner prints, finishes and ships your banner directly to you. Your shipment may show Sitto Sign Company as the sender.

Where we deliver

Standard online banner orders include delivery to the 48 contiguous United States and Washington, DC. Alaska, Hawaii, territories, military addresses and international destinations require a separate shipping review; contact us before ordering. Enter a complete street address that can receive a parcel delivery.

Shipping prices

Standard banner delivery is included for eligible addresses. The shipping option and any applicable tax are displayed at checkout. We do not offer a guaranteed express service through the studio. Contact us before ordering for unusual sizes, large event orders or special delivery requirements.

Artwork review, production and event dates

Production starts after payment and artwork review. We contact you if your artwork, specifications or timing need clarification. Printing time and carrier transit are separate; a production estimate is not an arrival guarantee. Weekends, holidays, artwork revisions and carrier delays can affect timing.

If your banner is needed for a specific date, contact sales@sitto.com or 248-399-0111 before ordering so we can check the schedule. The optional event-date field is a request, not a guaranteed arrival date.

Tracking and delivery issues

We add tracking to your order when shipment details are available. If tracking appears delayed, your address needs correction, or a banner arrives damaged, contact us with your order number. Keep damaged packaging and send photos so we can investigate and arrange the appropriate remedy. Address changes must be confirmed before dispatch.

Unexpected delays

If we cannot ship within a timeframe stated for your order, or within 30 days when no shipment timeframe was stated, we will notify you with a revised shipment date and explain your option to cancel for a full, prompt refund. We will obtain consent to a delay when required by law. If we cannot fulfill the order, we will notify you and refund it.

See our return and refund policy for changes, cancellations and product issues. Your statutory rights remain unaffected.